Frequently Asked Questions

Viewing & Securing the Property 


Living in the house

Viewing & Securing the property  

How do I arrange a viewing?
Call, text, email or fill in the contact form online.

I don’t have any transport, can you pick us up?
We are happy to pick you and your group up and drop you back for any of viewings of our properties and aim to make it as stress free as possible.

Will my house have a valid Gas & Electrical Safety checks?
All properties have valid certificates.

How do I secure a property?
We simply require all your groups details (name, home address, phone numbers-mobile and home- and email addresses, plus next of kin) so we can draft the contract. Once we have the signed contract and deposit then the property is yours – note if we do not receive the rent guarantor forms back within 2 weeks we have the right to end the agreement.

Right to rent
We need to see your passport to see that you are a EU citizen, if not, we need to proof that you have the right to reside in the UK.

Can we see more than one property on a viewing?
Yes, just let us know that you would like to see more than one and we will try to arrange that. Sometimes at short notice this may not be possible (we give our current tenants at least 24 hours notice that there will be a viewing).

Can I ask people who live in the property questions?
Definitely, they will know the answers to the questions that you want to ask, like is it noisy? Are the neighbors ok? etc. You can also ask them what they are paying with bills so you can get an idea on what bill prices would be like in that house. They will have been in your situation and were once looking for a place to live.

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How much is the deposit?
The deposit ranges from £200-£350 depending on the property, please ask us when enquiring about the property.

How can the deposit be paid?
You can pay either via bank transfer, cash or cheque.

Is the deposit protected?
Yes the deposit is protected either with Deposit Guard or My Deposits which are Government Authorised tenancy deposit protection schemes for landlords.

How is the deposit refunded at the end of the tenancy?
The deposit is normally refunded to the head tenant or the person responsible for the bills, so that any final bills can be paid and then the deposit should be split between everyone.

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 Living in the house

If I have problem, how do I report it?
If you have a urgent problem, phone our 24 hour number, if your problem is non-urgent please call us within office hours, or text us or email us and we will arrange to come out and fix the problem for you as soon as possible.

If I have problem in a house, how do I report it?
We have a 24 hour mobile number thats there for you. If you have a problem – call us, or text us or email us at and we will arrange to come out and fix the problem for you as soon as possible.

Will my bedroom door lock?
Yes, the majority of our houses have bedroom doors that lock. If there isn`t one, please let us know and we will install one.

Can I have parties at the house?
With moderation, no audible music to be heard outside after 11pm, please bare in mind that neighbours will not want loud music playing all the time. Also, please note that if you cause any damage to the property then you and your group would be liable. Please always have consideration for your neighbours, as you would do in your own house.

Who puts the bins out at a property?
You will. There will be a notice on the noticeboard letting you know when bin day is.

Can I have pets in the house?
We only allow fish as pets. Sorry, we have had hamsters that have bitten through cables and caused alot of damage! So we can`t allow them any more.

Do I have to do the lawn mowing?
No, we have a gardener that keeps all our gardens looking neat and tidy.

What happens when I move into the house?
On your contract start date (as long as all of you have paid your rent) we will give you the keys to your house and the house is all yours.

Whos pays the bills in the house once I move in?
You and your group take over the running of the bills in the house and you share the costs between you.

How long is the tenancy?
Our tenancy’s generally run for 52 weeks. However there may be an occasion where a property is available for a shorter period.

How often will I pay the rent?
Every 13 weeks, this means that we split the year up into quarters and you pay when you receive your student loan. If you receive your funding every month, we will try to fit in line with this.

Can I get a discount if I pay a full years rent up front?
Yes, you will receive a 2.5% discount on the full years rent if you pay before the moving in date.

Will I receive a copy of the contract?
Yes we email a copy of the contract to every member of the group (which can then be forwarded to parents). We keep the original (with the signatures on) and if you want a copy of the signed page let us know and we`ll scan it and send it to you.


If you think of any other questions just ask us and we`ll be happy to answer them.

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